Domestic Returns and Exchanges
Print your free domestic (U.S.) return label here: Returns and Exchanges
You may return or exchange eligible gear and apparel within 30 days of delivery (from the day your order arrives to the day it is shipped back) for a refund, minus any original shipping fees selected at checkout.
At this time, we can only process exchanges for the same product under the following conditions:
- Gear & apparel: Exchanges are limited to a different size or the same size in a different color, subject to availability (minimum of 5 units in stock at the time the exchange is initiated).
- Footwear: Exchanges are limited to a different size of the same color. Color exchanges are not available for footwear.
Items may only be exchanged once. If you need a different item after an exchange, you may return it for a refund or store credit of equal value within 30 days of delivery.
Return Label Guidelines
- If you’re returning items from multiple orders, each order must be returned using its own return label.
- Return labels are linked to a specific order via barcode. Items returned with the incorrect label may not be processed correctly.
Condition Requirements
All returned items must be in original, unused condition, preferably with tags attached. The following items are not eligible for return or refund:
- Used, dirty, or damaged gear, apparel, or footwear
- Items with pet or human hair, dirt, sand, stains, scuff marks, or odors
Footwear Return Policy
Unworn footwear in original condition may be returned within 30 days of delivery for a full refund (minus shipping). All footwear must be returned in the original shoebox.
We recommend trying footwear indoors on carpet or a clean surface to avoid signs of wear. Returns showing any wear (including dirt or scuffs) will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale items (as noted on the product page)
- Bulk orders
- Used items
- Gear or apparel customized through the SCARS Guarantee (no exceptions)
Refund Method
If your payment included both a gift certificate and a credit card, the gift certificate will be refunded first as store credit to your GORUCK Shopper Account. Any remaining balance will be refunded to the original credit card.
*Due to an increase in fraudulent returns, customers from certain regions will not be able to create a self-serve label in our returns portal. However, please write into @goruck.us if you are unable to do so, and we will be happy to create a pre-paid return label manually.
Return Processing Time
Once your return is received, processing typically takes 2–4 weeks. During peak periods—such as holidays or sales events—processing times may be slightly longer.
On average, the full return timeline (from when you mail your return to when the refund is completed) is 2–4 weeks.
You’ll receive a confirmation email once your refund has been issued. After that, please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
Refunds for Shop Pay Orders
If your order was paid through Shop Pay, we’ll issue your refund for everything you paid on our end once your return is processed. After we issue the refund:
- It typically takes 3–10 business days for the refunded amount to appear on your original payment method (card/bank account) depending on your financial institution.
- For orders paid with Shop Pay Installments, the refund is applied first to your installment balance, and any remaining amount is returned to your original payment method.
If you have questions about how your refund posts to your Shop Pay account or your installment plan, you can contact Shop Pay support directly for help: https://shop.app/help/shop-app-help-contact. The refund process and timing beyond what we issue is handled by Shop Pay/Affirm, and we don’t have control over that part of the process.